Q: Do you ship your products to XY country?
A: Yes, we do. In simple words, we ship to all countries. However, we do not ship to Indonesia and mainland China. Shipping is not available in such places owing to logistics reasons.
Q: How long does the shipping process take?
A: In most cases, orders are processed within a period of about two to seven days. The packing process and travel arrangement may take a period of about five to twelve business days. International deliveries can take up to 20 days. US domestic deliveries normally take a period of seven to twenty-two days. Duration will depend on your location, the product’s supplier, and the custom controls.
It is not possible for us to ship on holidays, Saturdays, or Sundays. However, we do everything possible to ensure that customers get their products on time. Antogrini.com should not be held accountable for conditions such as service interruption and severe weather. If you order more than one product, you are likely to receive them separately simply because tracking codes vary with items.
Q: How can I track my order?
A: If you want to track your order, consider using this link: https://global.cainiao.com and then enter your accurate tracking code. It provides a clear and comprehensive view of all the shipping information.
Q: Is it possible for me to alter my shipping address after placing my order?
A: You can only make changes before the processing commences. We do not make changes after an order has been processed.
Q: When can I get tracking information?
A: You will get an email notification with your tracking number immediately after the commencement of the shipping process. If you do not get an email within a period of seven days, contact us.
Q: The suggested delivery time has already passed and I haven’t received the goods yet. What should I do?
A: If you are a citizen of any of the countries listed below, you are likely to get your product after the suggested delivery time because of delayed customs clearings.
Costa Rica Mauritius
Jordan Puerto Rico
Iraq New Caledonia
Q: Do you provide shipping services to XY country free of charge?
A: The shipping process is actually free. However, customs clearings as well as local duties can have an impact on the final price. A customer has the responsibility of knowing more about these costs before placing an order. If you are a citizen of the countries listed below, you will be charged $8.9 on top of the total amount. These countries include Bahrain, British Indian Ocean Territory, Guadeloupe, Hong Kong, Faroe Islands, Bermuda, Grenada, Colombia, Iceland, Jersey, Laos, Isle of Man, Jamaica, Taiwan, FYR Macedonia, Seychelles, Peru, St. Vincent, Saudi Arabia, Saint Barthelemy, Maldives, Martique, Reunion, and Malta.