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Q: Do you ship your products to XY country?
A: Yes, we do. In simple words, we ship to all countries. However, we do not ship to Indonesia and mainland China. Shipping is not available in such places owing to logistics reasons.
Q: How long does the shipping process take?
A: In most cases, orders are processed within a period of about two to seven days. The packing process and travel arrangement may take a period of about five to twelve business days. International deliveries can take up to 20 days. US domestic deliveries normally take a period of seven to twenty-two days. Duration will depend on your location, the product’s supplier, and the custom controls.
It is not possible for us to ship on holidays, Saturdays, or Sundays. However, we do everything possible to ensure that customers get their products on time. Antogrini.com should not be held accountable for conditions such as service interruption and severe weather. If you order more than one product, you are likely to receive them separately simply because tracking codes vary with items.
Q: How can I track my order?
A: If you want to track your order, consider using this link: https://global.cainiao.com and then enter your accurate tracking code. It provides a clear and comprehensive view of all the shipping information.
Q: Is it possible for me to alter my shipping address after placing my order?
A: You can only make changes before the processing commences. We do not make changes after an order has been processed.
Q: When can I get tracking information?
A: You will get an email notification with your tracking number immediately after the commencement of the shipping process. If you do not get an email within a period of seven days, contact us.
Q: The suggested delivery time has already passed and I haven’t received the goods yet. What should I do?
A: If you are a citizen of any of the countries listed below, you are likely to get your product after the suggested delivery time because of delayed customs clearings.
Costa Rica Mauritius
Jordan Puerto Rico
Iraq New Caledonia
Q: Do you provide shipping services to XY country free of charge?
A: The shipping process is actually free. However, customs clearings as well as local duties can have an impact on the final price. A customer has the responsibility of knowing more about these costs before placing an order. If you are a citizen of the countries listed below, you will be charged $8.9 on top of the total amount. These countries include Bahrain, British Indian Ocean Territory, Guadeloupe, Hong Kong, Faroe Islands, Bermuda, Grenada, Colombia, Iceland, Jersey, Laos, Isle of Man, Jamaica, Taiwan, FYR Macedonia, Seychelles, Peru, St. Vincent, Saudi Arabia, Saint Barthelemy, Maldives, Martique, Reunion, and Malta.
Returns At Antogrini, we work hard to ensure that our customers enjoy an excellent shopping experience. This is the reason why our team chooses the best products in order to ensure a quality purchase. At times, we may not be able to fulfill all your desires, and this is the reason why we offer service returns as well as refunds in order to make up for our shortcomings. Because of the ordering platform limitations, we do not offer direct unilateral product exchange. We also do replacements, especially if a product is not delivered, owing to shipment cancelation. Customers can only return the items within a period of 14 days. It is important to remember information provided below: ● Do not request refunds of returns when the allowed period expires. ● Customers are not allowed to request refunds or returns on Instagram messages or Facebook chat. Use email. ● When to return an order or a defective product: 1. If the item is defective 2. If the item received is different from the one ordered As our customer, you have the right to demand another product if you receive a defective item or one that is different from the one you ordered. If the product you order is available, you will definitely get back your total amount.
Q: What are the correct terms and conditions to apply for a return or change? A: Terms and Conditions: ● Requests for refunds and returns will not be accepted after 14 days. ● Customers will cater for the return shipping costs. ● Payments will be refunded using the method that the initial payment had been made. ● Changes or refund will only be executed once the tracking number from the customer has been received by the Antogrini. ● Products that are dirty, altered, damaged, or not in their initial bags or boxes cannot be accepted if returned. ● After a refund confirmation has been sent to a customer, it may take 3 to 10 business days before it is reflected on the account of the customer. ● It is important to know that antogrini.com will not cater for returns that are either stolen or lost while in transit.
Q: What procedure can I use when returning something? A: Follow the procedure provided below when returning a product. 1. Tell us more about the items you intend to return via [email protected] In the email, indicate the order number. Provide a brief explanation why you intend to return the products. 2. You will definitely be emailed immediately after a period of about 24 to 48 hours. 3. We will provide with an adress where to ship the item. Please make sure you send it to the correct adress. 4. Please use tracking number when you return the item to be able to track it. Make sure that the order number is indicated on the shipping label. 5. Customers are normally notified via email once their return has been received. 6. You are likely to get back your money after a period of about three to ten days after returns have been processed and confirmed.
Please note that direct unilateral product exchange is not possible due to limitations in the ordering platform, and we are not entitled to send out products on our own initiative.
Replacement is possible in case of an undelivered product due to shipment cancellation, after a direct personal consultation with an agent.
6, 6.5, 7.5, 8.5, 9.5, 10.5, 39, 40, 41, 42, 43, 44
Geoffrey S. May 3, 2018
Clothes are good. Evelin done a great job by responding every queries just got unlucky with the delivery, took a little longer than usual
Ramon W. April 28, 2018
I ordered Elio shoes and I m satisfied with them. Wearing them is comfortable and material is easy to clean.
Charles M. April 27, 2018
Ordered Elio shoes, love it. It really comfortable and pretty. Thank you all.
Max K. April 26, 2018
Purchased my Elio shoes from them. They feel nice, protect from water and look stylish. For that money its an excellent purchase.
Kim L. April 26, 2018
I purchased Elio shoes for my boyfriend from this company and delivery was quite fast. The material looks trendy and it is cmfortable to wear.
Gerardo F. April 25, 2018
Bought my winter coat here. they are really nice and comfy. I'd give 5 stars, but the delivery time seems to need some improvement
Trevor W. April 24, 2018
The delivery was a hell of a waiting and furious mailing to customer service, who, however, were really patient and helpful (thank you, really). The shoes are also really nice and quality. Other purchases have arrived faster than this, so it was a little unusual.
Garry G. April 23, 2018
I ordered a pair of shoes and a hoodie which came today (after 3-week delivery). I am really delighted, for the quality of the items is superior and they fit me well. Thank you Antogrini!
Perry W. April 23, 2018
I can only recommend this shop, great styles, finest quality, delivery always on time. Perfect!
Horace B. April 22, 2018
They offer a great range of great styles. Really like browsing and shopping this site.
Pedro C. April 22, 2018
Ordered a great bunch of stuff here, then I had to cancel my order as I lost my job. The customer service was quick and efficient, my money landed back on my account within a few days. Great company!
Forrest M. April 19, 2018
My shoes just came this morning and I must say theyre really beutiful. Thankyou!
Jeffery S. April 18, 2018
Bought the black ones, it arrived yesterday, took 3 weeks, but they are really comfortable and stylish so i didnt mind the longer wait too much.
Roman A. April 17, 2018
I ordered several shirts and a jeans, so far. The clothes arrived in time, their quality was unquestionable. Now that I got these shoes, I am totally sure I will be buying more from Antogrini!!
Bruce C. April 14, 2018
I absolutely like the styles. So far everything came in time and in perfect state. Good shop.
Bryan R. April 14, 2018
Ordered a really nice pair of elio shoes from them. They are so casual and lightweight its refreshing for my foots. Only issue for me was the shipping as it took a few days longer than expected, but worth the wait.
Ken D. April 13, 2018
I had to make some changes in my order. Let's say, I am a difficult customer. However, the CS was really helpful and patient with me.
Rufus H. April 10, 2018
I bought some shoes. They are really comfortable and stylish. Im happy with them.
Dewey T.. April 9, 2018
I am really satisfied with practically everything I bought so far. Some of the stuff didn't look quite like the picture, but they were OK, and still good size and quality.
Terry P. April 6, 2018
ordered shoes, looks good, satisfied to maximum
Guadalupe P. April 6, 2018
My goods came this week. Bit slow. Otherwise good clothes.
Henry T. April 5, 2018
Ordered shoes and jacket, came today. They fit perfectly and quality is okey. Took a while to get here but i think its worth the wait..
Carroll S. April 5, 2018
The shoes I ordered came within 3 weeks. It looks nice and good quality.
Edward L. April 1, 2018
Ordered 5 products in last months, was never disappointed. Good shop.
Edwin A. April 1, 2018
I am really content with the shoes I ordered. Sizing is just good, quality seems okay. We will see.
Jonathan H. April 1, 2018
Great styles and great quality. Love shopping here.
Frank M. March 31, 2018
I received the delivery today, I ordered a pair of Elio shoes and they are so cute and they similar like on photos. The shoes come right on the time. Thanks you Antogrini.
Harvey H. March 30, 2018
Ordered a pair of elio shoes from you and it is perfekt!!!! It is beutiful and good kwality!!!
Angelo G. March 27, 2018
I cannot fault the customer service agents at Antogrini, they should train others on how to offer flawless customer service
Tracy K. March 25, 2018
Choosing the right gift for my boyfriend was made easy because of Antogrini. They have a wide variety of items to choose from. Got him the Elio shoes and he absolutely loved it. Thanks and more shopping to come!
Keagan B. March 24, 2018
This shop have a lot of goods and i find something new for me. I was buy in this shop three times and all time i was satisfied. Recommended!
Jared G. March 23, 2018
I messaged support about a problem with my order and he took care of it. Awesome company that cares about the consumer!
Jack G. March 21, 2018
The shoes were great, however I ran into some issues with delivery and it took 3 weeks longer to get them than usual.
Finley F. March 20, 2018
If you have a problem with any order, they will help you quickly! Shopping is easy and at an affordable price!
Arthur J. March 19, 2018
I didnt face any problems with my order. The quality was really good and the prices exceptionally low.
Macy G. March 19, 2018
Product came as described. I ordered a pairfor my 11 year old, perfect in size and the quality is satisfying as well. We waited a bit longer for the delivery but totally worth it!
Arthur W. March 17, 2018
I really love the Elio shoes. It combines comfort with style. Their size charts are perfect. Bought my shoes with just the right fit.
Joe E. March 13, 2018
As the title says, it's a decent online shopping site. The shipping time is a little long and sizes can be a little confusing, but their customer support is pretty reliable from my experience.
Tim T. March 12, 2018
There is a good service and got your order on time so I want to refer buying here shopping so be careful another shop
Dennis M. March 12, 2018
There is very good products and high quality shoes i got ordered on time and staff is well ...
Winston G. March 12, 2018
Hey there, I find great shoes and just buy it, they are perfect and all the best for Antogrini. :)
Millie M. March 9, 2018
The shoes I bought for my boyfie really fits on everyday outfit. Nice idea for the design.
Dave C. March 7, 2018
This is great I find wery good shoes and jacket for me. You are the best.
Scott B. March 4, 2018
Great product. Good shopping experience. I would recommend to my friends and family. Product purchased was of good quality
Lance P. March 4, 2018
Best online shop, they have style for every type personality. I buy shies and its great. Tnx
Alexia J. March 3, 2018
Hey, I buy great Elio Shoes for my boyfriend, he love it. Btw they are very quality and they are not too expensive.
Ron H. March 1, 2018
Hello I boght Elio shoes here its similar like on the picture and I love it. No problems with shipping. All for 10.
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