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Q: Do you ship your products to XY country?
A: Yes, we do. In simple words, we ship to all countries. However, we do not ship to Indonesia and mainland China. Shipping is not available in such places owing to logistics reasons.
Q: How long does the shipping process take?
A: In most cases, orders are processed within a period of about two to seven days. The packing process and travel arrangement may take a period of about five to twelve business days. International deliveries can take up to 20 days. US domestic deliveries normally take a period of seven to twenty-two days. Duration will depend on your location, the product’s supplier, and the custom controls.
It is not possible for us to ship on holidays, Saturdays, or Sundays. However, we do everything possible to ensure that customers get their products on time. Antogrini.com should not be held accountable for conditions such as service interruption and severe weather. If you order more than one product, you are likely to receive them separately simply because tracking codes vary with items.
Q: How can I track my order?
A: If you want to track your order, consider using this link: https://global.cainiao.com and then enter your accurate tracking code. It provides a clear and comprehensive view of all the shipping information.
Q: Is it possible for me to alter my shipping address after placing my order?
A: You can only make changes before the processing commences. We do not make changes after an order has been processed.
Q: When can I get tracking information?
A: You will get an email notification with your tracking number immediately after the commencement of the shipping process. If you do not get an email within a period of seven days, contact us.
Q: The suggested delivery time has already passed and I haven’t received the goods yet. What should I do?
A: If you are a citizen of any of the countries listed below, you are likely to get your product after the suggested delivery time because of delayed customs clearings.
Costa Rica Mauritius
Jordan Puerto Rico
Iraq New Caledonia
Q: Do you provide shipping services to XY country free of charge?
A: The shipping process is actually free. However, customs clearings as well as local duties can have an impact on the final price. A customer has the responsibility of knowing more about these costs before placing an order. If you are a citizen of the countries listed below, you will be charged $8.9 on top of the total amount. These countries include Bahrain, British Indian Ocean Territory, Guadeloupe, Hong Kong, Faroe Islands, Bermuda, Grenada, Colombia, Iceland, Jersey, Laos, Isle of Man, Jamaica, Taiwan, FYR Macedonia, Seychelles, Peru, St. Vincent, Saudi Arabia, Saint Barthelemy, Maldives, Martique, Reunion, and Malta.
Returns At Antogrini, we work hard to ensure that our customers enjoy an excellent shopping experience. This is the reason why our team chooses the best products in order to ensure a quality purchase. At times, we may not be able to fulfill all your desires, and this is the reason why we offer service returns as well as refunds in order to make up for our shortcomings. Because of the ordering platform limitations, we do not offer direct unilateral product exchange. We also do replacements, especially if a product is not delivered, owing to shipment cancelation. Customers can only return the items within a period of 14 days. It is important to remember information provided below: ● Do not request refunds of returns when the allowed period expires. ● Customers are not allowed to request refunds or returns on Instagram messages or Facebook chat. Use email. ● When to return an order or a defective product: 1. If the item is defective 2. If the item received is different from the one ordered As our customer, you have the right to demand another product if you receive a defective item or one that is different from the one you ordered. If the product you order is available, you will definitely get back your total amount.
Q: What are the correct terms and conditions to apply for a return or change? A: Terms and Conditions: ● Requests for refunds and returns will not be accepted after 14 days. ● Customers will cater for the return shipping costs. ● Payments will be refunded using the method that the initial payment had been made. ● Changes or refund will only be executed once the tracking number from the customer has been received by the Antogrini. ● Products that are dirty, altered, damaged, or not in their initial bags or boxes cannot be accepted if returned. ● After a refund confirmation has been sent to a customer, it may take 3 to 10 business days before it is reflected on the account of the customer. ● It is important to know that antogrini.com will not cater for returns that are either stolen or lost while in transit.
Q: What procedure can I use when returning something? A: Follow the procedure provided below when returning a product. 1. Tell us more about the items you intend to return via [email protected] In the email, indicate the order number. Provide a brief explanation why you intend to return the products. 2. You will definitely be emailed immediately after a period of about 24 to 48 hours. 3. We will provide with an adress where to ship the item. Please make sure you send it to the correct adress. 4. Please use tracking number when you return the item to be able to track it. Make sure that the order number is indicated on the shipping label. 5. Customers are normally notified via email once their return has been received. 6. You are likely to get back your money after a period of about three to ten days after returns have been processed and confirmed.
Please note that direct unilateral product exchange is not possible due to limitations in the ordering platform, and we are not entitled to send out products on our own initiative.
Replacement is possible in case of an undelivered product due to shipment cancellation, after a direct personal consultation with an agent.
The Black Free Shoes is for people who like wearing sports outfit and feel comfortable in their daily walks. Its unique elegance will let you wear them in combination with classy clothing making you feel free and confident on yourself.
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